DIA F26 Marketing Corp. Refund / Exchange Policy

There are very few reasons that our clients would seek a refund.  The typical refund request comes because someone has not realized that they have an allergy to fish.  Our product is all natural but is a product of Noble fish.  If you have a fish allergy, please do not purchase our product.

If you have received a shipment from us and the product has arrived with shipping damage, you should first refuse the delivery.  If the damage was not discovered until after the product was accepted, contact the shipping company FIRST to file a claim for damages.  Then, contact our customer service representatives to arrange for replacement.

If for some reason, you are simply not satisfied with your purchase within the first 60 days, simply send an email to our customer service representatives and they will contact you to help arrange the return of your product.  At DIA F26 we test every product that is returned for quality.  We want you to be 100% satisfied with your purchase.

If you have ordered the wrong product type, please contact our customer service representatives for information on how to exchange your purchase for the correct product.  Product exchanges will not be granted for purchase older than 30 days or that have been used/opened.

All requests for refund must be accompanied by your original purchase receipt showing method of payment, total purchase price and method of delivery. 

Any return deliveries with shipping or postage due will be refused. 

Returned product must be in the original packaging, undamaged (normal usage wear excluded). 

Broken bottles of product will not be accepted for return unless previously authorized by DIA F26 Marketing Corp. 

Product stored incorrectly, or used other than in the methods promoted directly by DIA F26 Marketing Corp., will not be accepted for credit or refund.  Claims for refund due to the inability of the product to meet the needs for uses other than those expressly promoted and endorsed by DIA F26 Marketing Corp. will not be accepted.

All purchases made through an independent distributor must be submitted to the distributor for refund. 

Should you be unable to contact the distributor that you made your purchase through, please contact our customer service representatives for information on how to return your product directly to DIA F26 Marketing Corp.

DIA F26 Marketing Corp. reserves the right to modify this policy at any time without notice.